E-Basic Service
Service Inclusions
Workshop Bookings Details
- This is just a confirmation for your bike drop-off time. We usually prefer 1-2 days, but same-day service is possible on occasion. We’ll let you know when your bike is ready!
- Our workshop operates during all days of trade and provides repairs, servicing, upgrades and setup of all bicycle types.
- Customers are welcome to drop in for small on the spot repairs.
- Larger repairs need to be booked in to guarantee availability, parts and repair efficiency. We endeavour to get our riders back in the saddle as soon as possible, our booking system is paramount to this.
- The workshop offers extended drop-off and pickup times by arrangement.
- Onsite bike storage is minimal, we do not provide extended bike storage for workshop bookings.
Fill out the form below to book your service
WORKSHOP FAQ'S
How often should I service my bike?
As a minimum an Annual service is recommended.
If you are a regular rider of 2 hours or more per week we would recommend booking your bike in every 3-4 months.
We strongly recommend booking your bike in whenever you feel it is doing something irregular or making abnormal noises. Often a very simple adjustment can alleviate the need for an expensive repair.
We also recommend servicing before important races or riding holiday's.
Can I just walk-in with my bike for a repair?
Yes. We complete minor repairs on the same day and with no booking required. Larger repairs you will need to book in.
Does SNT work on any bikes?
Yes we service, repair and upgrade all bike types.
Will SNT fit parts I purchased online?
Yes we do. Please give us a call.
I would like to make a warranty claim, do I need to book online?
If you purchased the bike (or part) from SNT, then no. All warranty claims are treated with priority. Please drop your bike off to workshop and allow 3 working days for an update.
If you didn’t purchase the bike (or part that is fitted to the bike) from Spoke N Trail, you will need to make a booking and provide your proof of purchase when dropping off the bike.
Does SNT charge for making a warranty claim?
If you purchased the bike (or part) from SNT there are no upfront costs to lodging a claim provided the item is within its warranty period.
If you didn't purchase the bike (or part) from SNT, your warranty claim is treated the same as a repair booking. Our cost to pursue a warranty claim is $100. This covers our time to communicate with the supplier and complete thier warranty information requests. There may be additional costs depending on the outcome of your claim however, in the event of this occurring, we will quote you prior to proceeding with any work.
Do you offer Pick-up & Delivery?
Yes. Locally via arrangement, please call the shop. Fees apply.
