Shipping policy

How we get things to you, what it costs, and what to expect when it arrives. These terms sit alongside our Returns & Refunds policy and our Terms of Service.

We ship anywhere in Australia. We do not currently ship internationally.

Click & collect is always free

Collect from the shop at 1/168 Eumundi Noosa Road, Noosaville, seven days a week. Small goods are usually ready within 24 hours. Bikes and e-bikes need building, tuning and a safety check, so allow up to 48 hours — we will call or email you the moment yours is ready.

A bike collected in store is professionally assembled, set up for you and handed over in person, with practical tips on setup, care and maintenance. It is the best way to get a bike from us, and it costs you nothing.

Local delivery — within 30 km of Noosaville, $150. We build it, tune it, deliver it and set it up at your door, the same as a collection. Choose it at checkout, or give us a call if you are not sure whether you are in range.

Parts, apparel and accessories

• Standard, orders under $200 — $15
• Standard, orders $200 and over — free
• Express — $25

These rates apply Australia-wide, including WA and NT. Express is available wherever the Australia Post Express network reaches.

Oversize items

Helmets, shoes, floor pumps and wire-bead tyres will not go flat in a satchel. They need a carton, and a carton is priced on the space it takes up rather than what it weighs — which is why a 400 gram helmet costs more to send than a jersey.

• One item — $30, or $60 to WA and NT
• Two items — $45, or $95 to WA and NT
• Larger consignments — $70, or $145 to WA and NT

Bikes, frames and wheels

Bikes cannot travel by Australia Post. Yours goes with a specialist courier in a bike carton, tracked the whole way.

• Click & collect from Noosaville — free
• All states except WA and NT — $180
• WA and NT — $450

E-bikes

An e-bike battery is well above the 100 watt-hour limit Australia Post applies to lithium batteries, so an e-bike cannot be posted at all. Yours travels with a dangerous-goods accredited courier — tracked, insured and signed for on delivery. That is a more expensive service, and the rate reflects it.

• Click & collect from Noosaville — free
• All states except WA and NT — $395
• WA and NT — $650

What arrives, and in what state

A bike shipped to your home arrives boxed and partly assembled. The handlebar, front wheel, seatpost and pedals need fitting, and the gears and brakes need a final check. We strongly recommend having a qualified mechanic finish the build — on an e-bike, we would say it is essential.

If the carton is visibly damaged when it arrives, photograph it before you open it and contact us straight away. Do not begin assembly.

Rural, alpine and remote addresses

Couriers surcharge some postcodes, and a few will only carry a bike as far as a depot rather than to the door. For any bike or e-bike going to one of these addresses we confirm the real freight cost before we dispatch.

If it comes back higher than the rate you paid, we call you first. You can approve the difference, collect from your nearest depot, or cancel for a full refund. We will never charge you more without asking.

When you will get it

• Anything we hold in the Noosaville shop is dispatched the next business day.
• Items showing as supplier stock are ordered the day you buy. We will email you when the order is placed, and again with tracking as soon as it ships.
• Once an order is dispatched, delivery time is up to the carrier. Parts and apparel usually take 2 to 6 business days. Bikes and e-bikes typically take 5 to 9 business days interstate, longer to rural addresses.
• We send tracking on everything, so you can follow it yourself.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law. If something arrives faulty, damaged or not as described, see our Returns & Refunds policy — contact us straight away and we will cover the cost of getting it back to us.

Questions about an order or a delivery? Email info@spokentrail.com.au or call us and we will sort it out.

Spoke N Trail · 1/168 Eumundi Noosa Road, Noosaville QLD 4566 · 07 5231 9910 · info@spokentrail.com.au